Curitiba, Brazil - DOP - 3062330 _Role Purpose_ - The purpose of this role is to conduct audits to ensure quality compliance within the account._ _Do_ - Conduct process quality audits as per plan - _Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines_ - _For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week_ - _Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly,…